Within 1 business day
Acknowledged
You receive a written confirmation with a reference number.
Within 3 business days
Reviewed
Our compliance team investigates and may request more detail.
Within 7 business days
Resolved
We take action — removal, refund, suspension, escalation — and notify you of the outcome.
Scope
What you can report
- Illegal content or prohibited use
- Suspected fraud or unauthorized transactions
- Intellectual property or trademark infringement
- Off-label or human-use solicitations
- Product safety or quality concerns
- Listing accuracy, COA, or labeling concerns
What to include
Helping us resolve it faster
- The specific URL(s), product slug, or order/lot number involved
- A short description of the issue and why it concerns you
- Any screenshots, message excerpts, or supporting documentation
- Your contact email so we can follow up (anonymous reports are accepted but cannot be replied to)
Submit a report
Send us the details
Prefer email? Write to abuse@refinedbiolabs.com. Every submission — form or email — is logged, acknowledged within 1 business day, and resolved within 7 business days.
